PROFESSIONAL & RELIABLE 

Information Technology  Support | Facilities Maintenance

 

ABOUT US

 

DMV Group is a solutions based small business offering cost-effective support services to commercial and government agencies in information technology and facilities maintenance.  Our primary focus is the development, execution and implementation of effective solutions for capital projects, delivered on time and within forecasted budget - with an emphasis on quality, efficiency, and integrity. Our Enterprise Solutions Group provides federal and commercial services in a variety of areas such as Information Technology, Logistics and Cleaning. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our mission is to provide our customers and clients with exceptional information technology, quality moving and professional facilities maintenance services. We work together as one company, putting clients first, focused on finding better ways to meet their needs, demonstrating ownership though initiative, accountability, respect, trust, transparency, and collaboration. Ultimately, we provide operational excellence to our customers.

Mission

Services:

System Administration

Technical Writing

Cyber Security

Help Desk

Facilities Maintenance

Services

​We address the needs of the customers who are looking for top notch cleaning services at reasonable prices for their homes or their workplaces. The need of the customers will be addressed by providing them with the very best cleaning services that will be conducted by highly skilled cleaning professionals working in the DC, MD and VA area. Below are some facility maintenance services we provide:

Information Technology

​We provide unparalleled Information Technology service and support, which is critical to setting us apart from the competition. We need too differentiate on service and support in order to become true partners with our clients. Our service offers will include:

System Administration

Our certified System Administration team can perform physical and logical storage reviews, advanced system admin tasks, physical and system monitoring. We are skilled in patch management, active directory services, and virus and firewall protection. Below are some additional services that we provide:

  • Software installation, configuration, management, patching, 

  • Backups and recovery planning, 

  • Troubleshooting and responding to incidents.

  • Respond to tickets and monitoring alerts from onsite and cloud-based systems

  • Troubleshoot networks- and systems-related issues, handle fault management, event notification and escalation as needed

  • Configure and administer monitoring software

  • Provide excellent client service

  • Respond to issues promptly, open and update tickets and provide regular status

  • Escalate alerts and incidents to correct staff as necessary

  • Perform follow-up for escalated incidents where appropriate

  • Run reports and compile these reports for team review and client review

  • Hand off or receive open ticket information and facilitate knowledge transfer

  • Monitor and configure client backup systems

 Help Desk Services

Our Service Desk Team has over 15 years of experience providing optimal support for federal clients. We are dedicated to being the single point of contact for users and providing first call resolutions. We utilize a comprehensive industry standard ticketing system and knowledge base. Here are a few additional services that we provide:

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Set a clear mission and deploy strategies focused towards that mission

  • Develop service procedures, policies and standards

  • Keep accurate records and document customer service actions and discussions

  • Analyze statistics and compile accurate reports

  • All problems will be recorded

  • Problems will be resolved or assigned to the appropriate specialist

  • Problems will be monitored

  • Users will be notified of commitment times and any problems that occur in meeting the established commitment

  • Problem resolution will be documented and available in report status.

  • Monthly reports will be provided

Cyber Security

As beneficial as the internet has been since its inception, it has also been detrimental as cyber-crimes are being committed on a daily basis. The damage caused by cyber-crime is estimated to hit $6 trillion by the year 2021. As committed as the criminals are to cyber-crimes, we are just as vigilant to protecting our clients from them.  We take a strategic approach in protecting your personal, financial and national security interests. We respond quickly to mitigate damages should a breach occur. Below are some of the cyber security services that we provide:

  • Develop, approve, and launch a suite of information security policies, standards, and guidelines according to DISA.

  • Clear security baselines for all departments

  • Policy-based foundation to measure results

  • Consistent application of security controls across enterprises

  • Security Policy, Standards, and Guideline development

  • Improved security of system and network services

  • Proactive data management and governance

  • Encrypting data in storage, transit and use

  • Securely identifying people and digital entities.

  • Define and implement privileges for computing resources.

Technical Writing

We have a team of technical writers with over 14 years of experience supporting the needs for federal clients. Our team of editors and writers understand the importance of developing quality technical content. We provides expert service tailored to your specific project requirement. Below are some technical writing services that we provide:

  • Documentation evaluation

  • Document gap, duplication and ambiguity identification

  • Grammatical error identification

  • Document maintenance and review

  • Document parameter and layout designs

  • Legal document reviews

  • Technical Contract writing

  • Software/ Hardware and User Manual development

  • Printed and Online user guides

  • On-site and Remote writing

  • Policy, Procedure and Publication updates

  • System and Programming documentation

  • Web content development

  • Employee handbooks

Facilities Maintenance

  • General property cleaning – including offices, lobbies, and public areas

  • Detailed elevator cleaning – including tracks, walls, and switches

  • Maintenance for resilient and non-resilient flooring

  • Stripping, waxing, and buffing floors

  • Carpet cleaning and shampooing

  • Interior and exterior window cleaning

  • Bathroom cleaning, disinfecting, and provisioning

  • Recycling services

  • Uniformed day porter services

  • Construction cleanup services

 

TESTIMONIALS

There's nothing like having Belvoir Cleaning Pros handling all of our sanitary needs. They're not only detailed oriented, but professional. Consistently going above and beyond.

CM. Catlin, Owner, Proud Mary Waterfront Restaurant

CM. Catlin, Owner, Proud Mary Waterfront Restaurant

Request A FREE ESTIMATE

10931 Indian Head Hwy

Fort Washington MD 20744

Tel: 301-615-0721

 Hours:

M-F  (8am - 6pm)

© 2019 by DMV Professional Group